Location
taguig
Job Type
Full-time
Posted
June 07, 2026
Job Description
Customer Happiness Email & Chat Support Specialist
Makati, National Capital Region, Philippines
Responsibilities
- Team Leadership & Supervision: Lead and motivate a team of credit customer service representatives, ensuring they deliver high-quality service across all communication channels.
- Performance Management: Set clear performance goals, track individual and team progress, and provide regular feedback and coaching to ensure that service standards are met and exceeded.
- Customer Experience Management: Oversee the resolution of customer issues and inquiries across multiple touchpoints (phone, email, chat, etc.), ensuring timely, accurate, and professional responses.
- Quality Assurance: Monitor and evaluate team interactions with customers to ensure compliance with company policies, quality standards, and customer satisfaction objectives.
- Reporting & Analytics: Track and report on key performance indicators ...