Envoyage Canada Member Support Director

Drive exceptional member engagement as the Member Support Leader at Envoyage Canada located in Toronto, ON. This leadership role emphasizes operational excellence and strategic member growth.
In this key position, you will lead operations from onboarding through continuous member support. Fostering a high-performing team and enhancing customer satisfaction are paramount. Your proactive approach will drive profitability and community connection across the network.
Key Responsibilities:
• Lead operations of the member support function
• Handle escalated issues and ensure resolutions
• Create impactful community engagement opportunities
• Deliver effective onboarding materials and training
• Develop and communicate member engagement strategies
Requirements:
• 3+ years in management roles within travel
• 5+ years of experience in the travel sector
• Proven ability to enhance B2B customer satisfaction
• Strong leadership and team-building skills
• Expe...