Job Description
We're a conversational AI company building technology that helps organisations improve customer interactions through voice AI, chat AI and automation. Our platform is used globally across industries, including financial services, retail, healthcare, telecoms and utilities.
Based in Manchester, we’re a fast-growing company with teams across multiple regions, combining cutting-edge AI technology with a strong focus on customer success.
The Role
We're looking for an Enterprise Support Engineer to join our 2nd Line Support team.
This is a technical, problem-solving role where you'll investigate complex issues, work with enterprise customers and help deliver solutions across our platform. You'll analyse logs, troubleshoot software behaviour, work with databases and integrations, and collaborate closely with Development and AI teams.
You'll gain hands-on experience with PostgreSQL, APIs, JSONata, third-party integrations and our in-house conver...