Enterprise EOC Console Operator

Position Overview

• Monitoring batch processes for errors, timely initiation and successful completions.
• Monitor file transmissions for errors, timely initiation and successful completions.
• Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.
• Monitoring the Data Center's air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.
• Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.
• Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.
• Recording, categorizing, and assigning incidents, problems and/or requests as reported a...