English-speaking Customer Experience Specialist

Workster is partnering with a leading Outsourcing/BPO company to recruit a English-speaking Customer Experience Specialist for their Valencia office.

In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy.

This is a full-time, on-site position where you will work in a dynamic and collaborative environment.

Your Role

• Communicate with customers via phone, email, chat, and social media
• Provide personalized support by listening, understanding, and addressing customer concerns
• Offer guidance and solutions, ensuring a positive experience and high satisfaction levels
• Identify customer needs and elevate process improvement suggestions internally
• Strive to mee...