English Customer Support Representative

We are seeking an enthusiastic and dedicated English Customer Support Representative to join our dynamic team at a leading Outsourcing/Offshoring company. The ideal candidate will possess exceptional communication skills and a passion for providing top-tier customer service, ensuring client satisfaction and addressing inquiries promptly and effectively.
RESPONSIBILITIES

• Manage incoming customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product and service inquiries, troubleshooting, and complaints.
• Provide clear and accurate information regarding products, services, and processes.
• Document customer interactions and feedback in the customer relationship management system.
• Work collaboratively with team members and other departments to resolve customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and escalate priority issues...