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Engineer: Roaming and Signaling at MTN GlobalConnect

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
July 07, 2026

Job Description

Roaming/Signaling support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Roaming/Signaling applications and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Service Desk Engineer will be the Single Point of Contacts for all Roaming/Signaling related issues for end users whose key responsibilities include:

  • Responsible for handling Incidents and change requests and will be the point of contact for Messaging-related issues.

  • Ensuring every issue/request is logged in the ServiceNow ticketing tool without any lapses.

  • Providing the first Level for all related infrastructure-related services within agreed SLA’s.

  • Quantifying and qualifying t...

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