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Engineer: Messaging at MTN GlobalConnect

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 13, 2026

Job Description

Mission/ Core purpose of the Job


Messaging support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Messaging applications and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Service Desk Engineer will be the Single Point of Contacts for all Messaging related issues for end users whose key responsibilities include:

  • Responsible for handling Incidents and change requests and will be the point of contact for Messaging-related issues.

  • Ensuring every issue/request is logged in the ServiceNow ticketing tool without any lapses.

  • Providing the first Level for all related infrastructure-related services within agreed SLA’s.

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