Engineer (Key Customer)

* Manage relationships with key bulk water customers to ensure high service levels and customer satisfaction.

* Oversee the installation, maintenance and performance of water metering systems, ensuring metering accuracy and data reliability.

* Provide technical support on water metering, billing, and operational issues while coordinating timely resolution with internal teams.

* Monitor water consumption, service performance, and operational data, preparing reports and recommendations for continuous improvement.

* Coordinate with operations, metering and customer service teams to ensure uninterrupted service delivery.

* Ensure compliance with ISO standards, Health & Safety regulations and company operational policies.

* Maintain accurate technical documentation, customer records and support customer engagement initiatives.