Engineer, IT Helpdesk & Support, KUL

This is a full-time on-site role for Executive, IT Helpdesk and Support - KUL position located in KLIA T1. The role will be responsible for the day-to-day operations of IT technical support services across AirBorneo’s KLIA-based facilities. This role ensures that regional staff and airport operations receive high-performing, responsive, and resilient technical assistance. The position provides support for the regional service desk governance and incident management, coordinating closely with other IT sister departments and units based at AirBorneo HQ in Kuching, Sarawak, to support AirBorneo’s 24/7 global airline operations.

2. Key Responsibilities

A. Support & Service Delivery

• Execute the roadmap for the regional support desk and the optimization of end-user services.
• Follow defined service level standards, incident response protocols, and escalation patterns from HQ.
• Ensure regional support structures meet airline-grade reli...