Engineer - Communications

At Franklin Templeton, the Communication Services team is responsible for the reliability and performance of Franklin Templeton’s global data and voice infrastructure.

Location & Schedule

Hybrid position: Working 3 days per week in the Mexico City office with remote work possible.

Responsibilities

• Oversee outsourced vendor to ensure quality service delivery and adherence to SLA/KPI management.
• Partner with technology teams to support global data and voice environments.
• Manage network infrastructure according to established operational standards.
• Define and improve operational processes and service standards.
• Oversee vendors and manage service level agreements and key performance indicators.
• Monitor infrastructure performance and proactively address service issues.
• Lead incident resolution and participate in major incident management.
• Identify automation opportunities and support pr...