Endpoint Security Engineer

Responsibilities:
Endpoint Protection
. Administer, operate, and maintain Symantec Endpoint Protection Manager or Defender or any other end point security solution.
. Deploy, configure, and manage endpoint protection policies, including anti-malware, IPS, firewall, and device control
. Generate security posture reports regularly to identify gaps in protection and manage the end-to-end lifecycle of the Symantec agent.
. Perform upgrades and roll outs during weekend maintenance window
User Support & Operations
. Provide Level 2 / Level 3support for incidents and service requests
. Monitor endpoint security alerts, investigate incidents, and perform root cause analysis
IT Service Management
. Understands ITIL processes for Incident, Problem, Change Management
. Create and update tickets with detailed documentation and resolution steps
. Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
. Create and maintain tec...