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End User Support

NEC · Hemel Hempstead, England, United Kingdom

Location
Hemel Hempstead
Job Type
Full-time
Posted
June 23, 2026

Job Description

Job Description

The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Role involves:

  • Support a cross-platform environment, including Windows, IOS
  • Provide onsite & remote technical support for staff members in the Hemel Hempstead office and the wider business
  • Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
  •  Maintain and encourage best practice across the busines...

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