Location
taguig
Job Type
Full-time
Posted
July 16, 2026
Job Description
JOB DESCRIPTION
Provide Technical/Clinical Assistance with the Epic Systems and support Epic modules such as EpicCare, Radiant, Willow, etc.
- Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules.
- Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
- Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate workflows.
- Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.
- Perform thorough functional and technical reviews via ServiceNow tickets and hotline and provide guidelines to end users.
- Delegate tasks/ticket assignment to offshore team.
- Prepare weekly performance reports.