Location
bgc, taguig
Job Type
Full-time
Posted
July 01, 2026
Job Description
RESPONSIBILITIES
• Serve as the primary contact for employer accounts.
• Build and maintain strong employer relationships.
• Conduct check-ins and reviews to assess hiring needs.
• Ensure a positive client experience throughout hiring.
• Monitor hiring activity and account performance.
• Identify bottlenecks and recommend solutions.
• Support employers in maximizing platform value.
• Drive retention through proactive engagement and issue resolution.
• Coordinate with internal teams to address concerns.
• Support onboarding and adoption of new processes/features.
• Maintain accurate documentation and records across systems.
• Track engagement, outcomes, and adherence to standards.
QUALIFICATIONS
• High school diploma required.
• 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields.
• Strong English communica...
• Serve as the primary contact for employer accounts.
• Build and maintain strong employer relationships.
• Conduct check-ins and reviews to assess hiring needs.
• Ensure a positive client experience throughout hiring.
• Monitor hiring activity and account performance.
• Identify bottlenecks and recommend solutions.
• Support employers in maximizing platform value.
• Drive retention through proactive engagement and issue resolution.
• Coordinate with internal teams to address concerns.
• Support onboarding and adoption of new processes/features.
• Maintain accurate documentation and records across systems.
• Track engagement, outcomes, and adherence to standards.
QUALIFICATIONS
• High school diploma required.
• 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields.
• Strong English communica...