Employee Services Specialist - 6 Month Contract

Support a high volume of day-to-day employee inquiries (via case management, phone and email), while maintaining a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise.

Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution while leveraging effective case management practices, while engaging partner teams as required.

Provide feedback for Workday Help training based on trends, opportunities and experiences.

Support to set the standard for employee engagement through case management practices. Also accountable to contribute to the documentation of internal team practices for consistent employee support.

Identify opportunities to continuously improve the overall employee experience from a case management, knowledge management, and business process lens.

Mainta...