Location
manila
Job Type
Full-time
Posted
June 25, 2026
Job Description
Key Responsibilities
Operations
- Handles reservations emails (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
- Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
- Ensures all emails are handled with efficiency and accuracy within the shift.
- Ensure complaints received are either handled appropriately or escalated to the correct department/person where necessary.
- Ensure Standard Operating Procedures are adhered to with utmost diligence.
- Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
- Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield even...