Email & Chat Support

Diversify · Taguig, Metro Manila, Philippines

Location

Taguig

Job Type

Full-time

Posted

June 03, 2026

Job Description

 
  Summary 
 The Email & Chat Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues, and queries regarding telecommunication products and services.
 
  Responsibilities 
 Provide exceptional customer service in every customer interaction (chat, social
 media, email, voice) with the ultimate aim of providing first call resolution
 Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
 Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
 Creatively articulate information/business rules via excellent written communication skills
 Guide and...
        

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