Electronic Product Support Technician

Job Title:
Electronic Product Support Technician
Job Description
The Electronic Product Support Technician helps customers with light technical support and performs basic calibration and assembly of electronic products. This role focuses on simple electromechanical troubleshooting, clear communication, and delivering a positive customer experience in a collaborative, upbeat environment.
Responsibilities

+ Customer Support — Assist customers by phone and email, answering questions and walking them through basic troubleshooting.

+ Daily Call Handling — Manage 10–15 calls per day, asking clarifying questions and guiding customers step‑by‑step.

+ Electromechanical Troubleshooting — Help customers understand simple mechanical or electrical issues and how to resolve them.

+ Mechanical Assembly — Perform basic assembly tasks for motorized TV lifts and related components.

+ Basic Electrical Work — Identify and resolve simple electrical i...