#EG IT Desktop Support (Singapore, Singapore)

We’re searching for an IT Desktop Support to be part of our diverse team of talent here at NCS!

This position provides the desktop support for the first contact point for customers; you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

• Perform Desktop Support services to users
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
...