Edmonton Client Services Supervisor Role

Shape superior client experiences as an Edmonton-based Client Services Supervisor, balancing team leadership and operational excellence. This role emphasizes customer satisfaction across Canada.
Our client seeks a dedicated supervisor to oversee daily operations and support a client-facing team. Your leadership will enhance service standards, strengthen relationships with clients, and manage escalations effectively. Embrace opportunities for process improvements and team development to foster strong service delivery.
Key Responsibilities:
• Ensure daily operations align with service excellence standards
• Deliver training, coaching, and performance management
• Support resolution of escalated client concerns
• Build robust client engagement and satisfaction strategies
• Participate in process improvement initiatives and workflow enhancements
Requirements:
• Background in managing customer service or client relations
• Proven leadership and resolution skill...