Ecommerce UX Strategy Manager - Aftersales & Loyalty

TikTok is looking for an Ecommerce User Experience Strategy Manager in Singapore to enhance the buying experience across various transactional journeys. The role focuses particularly on optimizing aftersales processes like returns and refunds.

As a Strategy Manager, you will tackle user painpoints using data, enhance customer trust through effective strategies, and collaborate with cross-functional teams to ensure a seamless shopping experience.