Job Description
An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.Responsibilities include providing excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.The focus of this position is to provide Customer Service on a technical and functional level and ultimately drive complete and total resolution of each service incident.
**Functional/Technical Knowledge & Skills**- Excellent analytical and problem solving skills- Required knowledge in E-business HCM Suite...