East York Customer Support Specialist

Join Staples Canada as a Customer Support Specialist in East York, ON, where you'll enhance the customer experience by integrating ServiceOntario services into retail operations. Provide expert support to various government transactions from a familiar store setting.
In this role, you will be vital in guaranteeing that customers receive exceptional service. With your 1-2 years of customer service experience, handle inquiries, offer knowledgeable solutions, and manage escalated situations with empathy. Your attention to detail will ensure data accuracy while you maintain a welcoming lobby environment.
Key Responsibilities:
• Deliver exemplary service to all customers consistently
• Communicate important service details and fees
• Engage with other departments for warm transfers
• Uphold merchandising standards in the lobby area
• Conduct training sessions for new team members
Requirements:
• 1-2 years experience in customer service roles
• Strong communicat...