Location
United Kingdom
Job Type
fulltime
Posted
June 23, 2026
Job Description
Job Description – EAP Helpline Counsellor
Location: Homebased/Occasional Travel
Main Purpose of the Role
We provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies where appropriate. Working as part of this team you will provide confidential support to our callers.
Working Hours
Monday – 13:30 – 22:00
Tuesday – 09:00 – 17:30
Wednesday – 09:00 – 17:30
Thursday – 09:30 – 18:00
Friday – 09:00 – 17:30
1 in 5 weekends:
Saturday – 12:30 – 21:00
Sunday – 12:30 – 21:00
(Require working the above shift on a rotatio...
Location: Homebased/Occasional Travel
Main Purpose of the Role
We provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies where appropriate. Working as part of this team you will provide confidential support to our callers.
Working Hours
Monday – 13:30 – 22:00
Tuesday – 09:00 – 17:30
Wednesday – 09:00 – 17:30
Thursday – 09:30 – 18:00
Friday – 09:00 – 17:30
1 in 5 weekends:
Saturday – 12:30 – 21:00
Sunday – 12:30 – 21:00
(Require working the above shift on a rotatio...