Location
london
Job Type
Full-time
Posted
June 19, 2026
Job Description
Become a vital part of TikTok E-Commerce as an E-Commerce Tier 2 Service Specialist. This role requires managing escalations and enhancing customer service quality in a dynamic environment.
As part of TikTok's Governance and Experience team, you will handle customer, seller, and creator inquiries escalated by Tier 1 teams. Your responsibilities include diagnosing issues, efficiently coordinating with various departments, and maintaining relationships with sellers to foster trust in the platform. You will also take part in project initiatives as needed.
Key Responsibilities:
• Manage escalated inquiries through the CRM tool
• Identify root causes and log solutions in knowledge management
• Escalate critical issues to appropriate authorities
• Coordinate with departments for effective issue resolution
• Engage sellers to build long-term relationships
Requirements:
• BA/BS degree or equivalent experience
• Minimum of 2 years in customer service
• Strong wr...
As part of TikTok's Governance and Experience team, you will handle customer, seller, and creator inquiries escalated by Tier 1 teams. Your responsibilities include diagnosing issues, efficiently coordinating with various departments, and maintaining relationships with sellers to foster trust in the platform. You will also take part in project initiatives as needed.
Key Responsibilities:
• Manage escalated inquiries through the CRM tool
• Identify root causes and log solutions in knowledge management
• Escalate critical issues to appropriate authorities
• Coordinate with departments for effective issue resolution
• Engage sellers to build long-term relationships
Requirements:
• BA/BS degree or equivalent experience
• Minimum of 2 years in customer service
• Strong wr...
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