Location
stretford
Job Type
Full-time
Posted
June 29, 2026
Job Description
About the Role
We are looking for a proactive and customer-focused E-commerce Helpdesk Executive to support our growing online business. The successful candidate will be responsible for handling customer enquiries, processing orders, resolving issues, and ensuring an excellent customer experience across our e-commerce platforms.
Key Responsibilities
- Respond to customer enquiries via email, phone, live chat, and social media.
- Process and monitor customer orders, returns, refunds, and exchanges.
- Resolve delivery, payment, and product-related issues promptly.
- Liaise with warehouse, logistics, and sales teams to ensure smooth order fulfilment.
- Update customer records and maintain accurate helpdesk documentation.
- Monitor online marketplaces and website enquiries.
- Escalate complex issues to the relevant departments when necessary.
- Assist with product listings, stock updates, and general...