E-CHANNEL SERVICE CENTER OFFICER (12 mths renewable CONTRACT + 1 mth completion bonus

My client is a top tier Private Bank.

Call centre environment

Need to work night shift - 6pm to 2am 80% of the time (all night shift is work from home).

Need to work on PH if PH is weekday, on a rotate basis.

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

• First Contact for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as colla...