Job Description
1) Job Purpose
The role will lead the transformation of customer engagement and commercial operations for the Extrusion business by institutionalizing CRM as the core platform for all presales, sales, and post-sales processes
This role will own and continuously refine CRM processes for the Extrusion business, ensuring accurate configuration of the complete product ecosystem including alloys, tempers, die and tooling libraries, fabrication and finishing operations, and operational constraints such as minimum order quantities, run efficiencies, and lead times. The position is responsible for disciplined quote creation for standard and custom profiles, managing pricing approvals, and enforcing structured contract and agreement tracking within CRM.
The individual will champion customer-centric ways of working, delivering improved responsiveness, higher predictability in order execution, and enhanced customer experience metrics such as NPS and service SLAs. Respo...