Location
toronto
Job Type
Full-time
Posted
June 01, 2026
Job Description
What will I be doing?
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times.
- Engage Guests in conversation and provide general assistance.
- Manage, record, and resolve promptly all Guest complaints.
- Meet and greet VIP Guests and major corporate clients upon arrival.
- Coordinate the services and special facilities provided to long‑stay Guests.
- Understand all credit procedures and ensure they are applied.
- Stay current with all hotel products, services, policies and emergency procedures.
- Monitor Guest satisfaction reports and implement actions ...