Location
Petaling Jaya
Job Type
Full-time
Posted
July 01, 2026
Job Description
Job
Brief:
Primarily
responsible to ensure that Front Office shifts are run efficiently,
providing outstanding guest service, assisting all Front Office
staff, and maintaining a calm, professional environment at all
times. Supervises and assigns duty roster for Guest Service Agent
and Bell Counter. Responsible for the VIP movement in the
Hotel.
Job
Responsibilities:
- Oversee
Front Office operations, ensuring efficiency, cleanliness,
maintenance, and service quality standards are maintained at all
times. - Lead, train, coach, and motivate the
Front Office team to deliver exceptional guest
service. - Conduct training and orientation
programs for new team members. - Conduct daily
shift briefings and communicate operational updates
effectively. - Provide courteous and professional
service to guests, responding promptly and tactfully to complai...