Duty Manager

The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
• Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
• Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
• Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
• Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promot...