Location
kuala lumpur
Job Type
Full-time
Posted
July 18, 2026
Job Description
Responsibilities
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
- Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently.
- Greets, rooms, and sends off VIP guests, coordinating with Guest Relations for a seamless experience.
- Reviews guest feedback, identifies areas for improvement, and implements strategies to enhance guest satisfaction.
- Conducts regular checks on public areas, ensuring cleanliness, functionality, and adherence to brand standards.
- Assists in escorting VIPs or guests with special needs to their rooms or designated areas.
- Provides functional assistance and direction ...