Duty Manager — Guest Experience & Service Leader

InterContinental Hotels Group is seeking a Duty Manager for Crowne Plaza Queenstown, located at 93 Beach Street, Queenstown. You will deliver warm, guest-focused service, manage front desk operations, and help ensure seamless check-in/check-out experiences.

You’ll oversee alcohol service, coordinate across departments to resolve guest requests, and lead a team through training, rostering, and coaching. Excellent leadership and crisis-management abilities are essential for this role.