Duty manager

Duties Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback Deal with and or elevate guest challenges/complaints Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management. Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code. Enforce a zero‑tolerance disciplinary code, maintaining a high standard of professionalism across the team. Work closely with Finance and Reservations teams. Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery. Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation. Conduct regular training on current and updated SOPs and additional services implemented. Drive the PIT check procedure (Pre/In/Post...