Duty Manager at SERI PACIFIC HOTEL KUALA LUMPUR

Apply for Duty Manager at SERI PACIFIC HOTEL KUALA LUMPUR in Kuala Lumpur, M14, MY. This Full time on site position offers great opportunities for career growth.

Key Responsibilities

• Oversee the overall operation of the hotel during assigned shifts to ensure smooth and efficient service delivery.
• Serve as the primary point of contact for guest concerns, complaints, and special requests.
• Handle guest feedback promptly and professionally to ensure guest satisfaction and service recovery.
• Meet and greet VIP guests, long‑stay guests, and special guests as required.
• Ensure all guest complaints and incidents are properly documented, investigated, and followed up.
• Promote a positive guest experience by maintaining high service standards throughout the hotel.
• Provide guidance and support to operational teams during the shift.
• Foster teamwork and effective communication among departments.
• Coach an...