Dutch-Speaking Customer Support Specialist (Madrid-Based)

Job Overview
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
We are looking for a motivated and customer-focused
Dutch-speaking Customer Support Specialist
to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.
Key Responsibilities
Provide excellent customer support via phone, email, and chat in
Dutch and English
Handle customer inquiries, complaints, and requests in a professional and timely manner
Troubleshoot issues and provide appropriate solutions or escalate when necessary
Maintain accurate records of customer interactions in the system
Ensure customer satisfaction by delivering a high standard of service
Work closely with internal teams to resolve complex cases
Meet performance ...