Job Description
The Drive-Thru Director (DTD) for Chick-fil-A Chico is a key leader in the restaurant. The DTD is responsible to ensure that we are adequately staffed with top talent that reflects our Core Values to ensure that our business and people grow. The DTD is hyper-focused on executing excellence in our DT in the areas of speed, accuracy and hospitality. This leader should focus on continuous improvement in a LEAN environment and development of people, processes and effective communication.
Key Responsibilities
• The speed and accuracy of the Drive-Thru
• Coaching the behaviors of all Team Leaders and Team Members who work drive-thru. Those behaviors include:
• Proper bagging to ensure accurate orders of high-quality food
• Using the proper amount of condiments
• Maintaining a clean and organized workplace
• The Core Four
• Implementation and enforcing innovations that will aid in improving Operational Excellence
• Deliv...