Dispute Resolution Specialist - Financial Difficulty

We have fantastic career opportunities for passionate Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Be able to handle complaints streamed as Standard with autonomy (as well as some Complex complaints as needed) in an effective and timely manner.
• identify and investigate key issues and produce preliminary assessments and determinations in Plain English
• Use experience in negotiation to conduct telephone conciliation conferences and communications with the parties to a complaint in attempt to resolve complaints fairly and efficiently
• Investigate issued in dispute and form preliminary assessment in alignment with AFCA’s approach and relevant laws
• Demonstrates values and behaviours in the ...