Job Description
Summary
SUMMARY OF POSITION:
The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed.
ESSENTIAL JOB FUNCTIONS:
1. Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
2. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
3. Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
4. Troubleshoots and resolves potential ...