Dispatch Supervisor, Commercial/Residential

**About the Job**

The Dispatch Supervisor is responsible for overseeing daily dispatch operations for both Commercial/Residential line of business. This fully remote role begins at 8:00 AM EST and leads a team of approximately 15 employees, ensuring efficient communication to support service delivery and customer satisfaction.

This position provides direct supervision, coaching, and performance management for dispatch staff, while optimizing workflows, maintaining service level expectations, and addressing operational challenges in real time. The Dispatch Supervisor partners closely with field teams and leadership to ensure timely job completion, resource alignment, and adherence to company standards.

**What You'll be doing**

+ Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met.
+ Coordinates resolution of service orders and customer service issues.
+ Manages live dispatch as well as GPS and MA...