Dispatch Coordinator II

Dispatch Coordinator IIUS-NJ-BurlingtonJob ID: 34551Type: Full-Time# of Openings: 1Category: Customer Service/SupportCUSA Burlington OfficeAbout the Role Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.Your Impact - Provides outstanding service to customers calling the dispatch team for service.- Responds to routine customer inquiries via live call or Email as needed.- Provides follow through on any special customer needs in a timely manner.- Responsible for handling escalated situations.- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.- Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.- Coaches peers to improve response times and deliver exceptional customer experienc...