Director, Support Field Delivery, APJC, AWS Enterprise Support Support

Description

AWS' APJC customers span the spectrum from enterprises running complex, distributed workloads across regulated environments to startups making their first entry into the market, and all are transforming their businesses faster than ever before. They operate across diverse regulatory regimes, languages, and market maturity levels. Customers increasingly want us to know what has changed before they raise it, surface risk before it materializes, and maintain context across their entire environment.

Our field teams of TAMs and BDMs serve these customers across the full lifecycle: BDMs ensure customers land on the right level of support for their needs while TAMs help them architect for resilience, operate efficiently, manage risk, and accelerate time to value from their AWS investment. Meeting customer expectations at this bar, across this breadth, is daunting for any single person. By partnering with agentic teammates, our field organizations ex...