Job Description
Role: Director of Solutions and Delivery
Location: USA (Atlanta, LA or New York) OR UK (London)
Centre: Customer Excellence
Reports: 20 FTEs across the Americas, EMEA, and APAC.
Reports to: SVP Customer Excellence
About the Role
The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre‑sales and solution design through to on‑site delivery and post‑project handover. The role owns a $1M budget, manages forecasting, and plans resources to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, the function covers the full spectrum of customer delivery – from complex RFPs and designing multi‑surface LED environments to commissioning virtual production stages and supporting live broadcast deployments.
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