Director Software Publisher Services

Key Accountabilities

• Commercial Ownership : Full commercial authority across your client portfolio. You own all commitments made to clients on timelines, fees, and scope. Drive account-level growth and revenue extraction from existing contracts. Identify and convert upsell and cross‑sell opportunities. Pursue net‑new client acquisition through your professional network and market presence. A significant portion of your time should be directed toward new business development. Consult the delivery management function on capacity before finalising commercial commitments. You retain full authority to commit and you own the delivery risk associated with your decisions.
• Strategic Client Relationships : Maintain periodic senior‑level touchpoints with your clients. Your presence is strategic, not operational. You are the firm’s senior face to the client. Engaged in operational client matters only when escalation is required or when commercial conversa...