Director, Service Strategy & Customer Experience

The Ministry of Manpower in Singapore is seeking an Assistant Director for the Customer eXperience Department. This role is pivotal in shaping MOM's service excellence agenda, ensuring alignment with customer needs and delivering on meaningful impact.

The ideal candidate will lead the development of service strategies, manage performance metrics, and conduct extensive customer surveys to enhance service delivery. Candidates should possess strong analytical and leadership skills, with 6-8 years of relevant experience.