Director, Retail Experience & Communications

Indigo is a physical and digital destination that celebrates books and ideas. We seek a Director of Retail Experience and Communications to shape and execute a strategy that defines how retail initiatives are communicated, understood, and experienced across our store network.

Job Description The Director, Retail Experience and Communications is a strategic partner to the business, translating priorities into clear, actionable direction while elevating the voice of the field and the customer. The role serves as a change agent, continuously improving communication frameworks, customer experience programs, and executional effectiveness.

Key Accountabilities

Define and evolve the retail communications and experience strategy, including frameworks, tools and operating models that enable execution excellence across stores.

Own the end‑to‑end retail communications ecosystem, ensuring clarity, consistency and effectiveness across all channels (Employee Hub, ...