Job Description
The Director of Process Assurance is responsible for leading the design, implementation, and continuous improvement of operational control processes across Assurant’s Global Lifestyle business. This role ensures strong governance, risk management, and compliance by establishing robust control frameworks, documentation standards, and review practices aligned with strategic business objectives.
This leader drives initiatives that enhance operational efficiency, strengthen internal controls, and improve overall business performance. A key focus is supporting operational controls within Assurant’s Device Centers, which manage mobile device repair, processing, logistics, and sales, as well as oversight across the Home Warranty and Financial Services businesses.
The Director also provides oversight of critical deliverables, including client-required System and Organization Controls (SOC) audits, ensuring adherence to regulatory and client expectations. Leading a geographically...