Director of Support & Operations

Head of Support & Operations – Nordics

Location: Espoo, Finland | Onsite | Senior Leadership Role

Build the Operational Backbone for Exceptional Customer Experience

Hansen is a global provider of mission‑critical software and services to the energy, water, and communications industries. Our platforms sit at the heart of how customers bill, serve, and engage their end‑users — making reliability, trust, and operational excellence non‑negotiable.

We are now seeking a Head of Support & Operations – Nordics to lead and scale our regional support and operational functions, ensuring a consistently high‑quality, predictable, and customer‑centric service experience across the Nordic market.

The Opportunity

This is a senior operational leadership role with direct influence over customer experience, service reliability, and the organisation’s ability to scale sustainably.