Director of Support & Operations

Head of Support & Operations – Nordics

Location: Espoo, Finland | Onsite | Senior Leadership Role

Build the Operational Backbone for Exceptional Customer Experience

Hansen is a global provider of mission‑critical software and services to the energy, water, and communications industries. Our platforms sit at the heart of how customers bill, serve, and engage their end‑users — making reliability, trust, and operational excellence non‑negotiable.

The Opportunity

This is a senior operational leadership role with direct influence over customer experience, service reliability, and the organisation’s ability to scale sustainably.

As the central operational interface between customers and internal teams, you will own the regional support operating model — from service standards and SLAs through to escalation management, performance insight, and continuous improvement. Your mandate is clear: create a support and operations function that ...